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The main objective of an organization's Citizen Charter is to improve the quality of public services. This is done by letting people know the mandate of concerned Ministry / Department / organization, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The citizen’s Character does not by itself create new legal rights, but it surely helps enforcing existing rights.
Citizen's Charter aims to improve public service by:-
| SERVICE NAME | TIME | |
| Normal Fuse-Off | Cities and towns | 4 Hours |
| Rural areas | 8 Hours | |
| Overhead Line/cable breakdowns | Cities and towns | 6 Hours |
| Rural areas | 24 Hours | |
| Underground cable breakdowns | Cities and towns | 12 Hours |
| Rural areas | 48 Hours | |
| Distribution Transformer Failure | Cities and towns | 24 Hours |
| Rural areas | 48 Hours | |
| Period of Scheduled Outage | Maximum duration in single stretch | Not to exceed 12 hours |
| Restoration of Supply | By not later than 6.00PM | |
| Voltage fluctuations | No expansion/enhancement of network involved | Within 10 days |
| Up-gradation of distribution system required | Within 90 days | |
| Erection of Substation | Within the time period as approved by the Commission. | |
| Meter Complaints (Including Net Meter) | Inspection and replacement of slow, fast / creeping, stuck-up meters | Inspection within7 days in towns and cities and within
15 days in rural areas and replacement within 15 days thereafter |
| Replace burnt meters if cause attributable to Licensee | Within 7 days | |
| Replace burnt meters if cause attributable to consumer | Within 7 days of receiving payment from consumer | |
| Shifting of meter / service line | Within 7 days | |
| Processing of application & intimation of relevant
charges payable for new connection / sanction of additional load / Demand |
All Cases- If connection feasible from existing network for release of supply | Within 2 working days of receipt of application |
| If network expansion / enhancement required to release supply | Release of supply - Low Tension | Within 7 days of receipt of application |
| Release of supply - High Tension 11KV | Within 15 days of receipt of application | |
| Release of supply - High Tension 33KV | Within 21 days of receipt of application | |
| Release of supply - Extra High Tension | Within 45 days of receipt of application | |
| Release of new connection / additional load upon payment of all charges | All Cases – If connection feasible from existing network for release of supply | Within 30 days of receipt of application |
| Network expansion / enhancement required to release required to release supply | Release of supply-Low Tension | Within 30 days |
| Release of supply-High Tension 11kV | Within 45 days | |
| Release of supply-High Tension 33kV | Within 60 days | |
| Release of supply- Extra High Tension | Within 180 days | |
| Erection of substation required for release of supply | Within time period approved by the commission | |
| Transfer of ownership and conversion of service | Title transfer of ownership | Within 7 days |
| Change of category | Within 7 days | |
| Conversion from LT-1ph to LT-3ph & vice versa | Within 30 days | |
| Conversion from LT to HT and vice versa | Within 60 days | |
| Resolution of complaints on consumer’s bill | If no additional information is required | Within 24 working hours |
| If additional information is required | Within 7 working days | |
| Reconnection of supply following disconnection due to non – payment of bills | Cities and Towns | Within 4 working hours** |
| Rural areas | Within 12 working hours | |
| Reduction in Load | Before the expiry of second billing cycle |
| * On reciept of prescribed charges |
| ** On reciept of necessary documents and prescribed fee, if any. |
| *** On production of proof of payments by consumer |
Establishment of Control Room
Revised Expression of Interest for Empanelment of Solar PV Vendors for sucessful implementation of PM Surya Ghar; MBY Scheme in Kashmir-region
OEM unit of manufacturer of various electrical materials / equipments whose units have been inspected by the designated Inspection Teams of Procurement Circle, KPDCL for enrolment on website of KPDCL.
Extension of last date for submission of Expression of Interest (EOI) for "Site Survey , Design, Supply, Installation and Commisioning including warranty, Comprehensive Maintenance Contract (CMC) for Five (05) years of Grid Connected Solar Photovoltaic Power Plants on Resident Buildings in UT of J&K under PM Suryaghar Yojana.
Site Survey, Design, Supply and Commisioning including Warranty, comprehensive Maintenance Contract (CMC) for Five (05) years of Grid Connected Solar Photovoltaic Power plants on Residential Buildings in UT of J&K under Pradhan Mantri Surya Ghar: Muft Bijli Yojna.
Expression of Interest (EoI) [2nd Empanelment] for Site Survey, Design, Supply, Installation and Commissioning including Warranty, Comprehensive Maintenance Contract (CMC) for Five (05) years of Grid Connected Solar Photovoltaic/ Roof Top Solar (RTS) Power Plants Under Pradhan Mantri Surya Ghar: Muft Bijli Yojana in respect of Domestic Consumers of KPDCL
List of suppliers who are Technically Qualified for different key material floated by Planning & Procurement Wing of KPDCL through e-tendering process.
Vacancy Circular for the post of Member JERC
Approved List of Vendors for supply of Material/Equipment for Sub-Transmission and distribution works under CSS
List of Suppliers who have supplied material successfully to Planning & Procurement Wing through e-tendering process
